Overview
If there is a problem with your order, please be sure to contact us immediately.
Order disputes must be reported within 21 days of purchase to be considered for a refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Crystals/Stones
To complete your return, we require a receipt or proof of purchase.
There may be certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.
Late or missing refunds
If you haven’t received a refund after 10-14 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kingblvdandwallst@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
In the case of an exchange, replacement item(s) of equal value will be shipped at no additional cost to you.
Shipping Returns
To return your product, you should mail your product to:
KBWS Wellness
ATTN: Sales
2701 Jason Drive
Rocky Mount, NC 27803
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at kingblvdandwallst@gmail.com for questions related to refunds and returns.